Archive for the ‘SSRS’ Category

Interesting one today:

Setting up a new SSRS machine on one of the virtual machines in our lab, we ran into this interesting error after walking through the initial steps of install & configuration. Turns out, this is a common error after fresh installs. Following is the error message:

The permissions granted to user are insufficient for performing this operation. 
(rsAccessDenied) Get Online Help

Following steps have helped resolve it.


SSRS service runs under the security of a user account; My guess is that this account needs permissions to access the content on the SSRS site & folders. So we need to carry out two steps to assign proper permissions.

  1. Folder Permissions
  2. Site Permissions
  3. Trusted Site Settings

Folder Permissions

Step 1:

Open browser with Administrative Privileges and point it to Reports Manager URL. Go to ‘Folder Settings’.

ssrs_permissions_error_foldersettings_1 Step 2:

In the properties page, go to the Security tab and click on ‘New Role Assignment


Step 3:

In the new page, add the user account for ‘Group or User Name’ field. Then assign ‘Content Manager‘ permissions to the user account. And hit okay to save the settings.


Site Settings

Step 1:

Use the same browse (with administrative permissions), to go to Site Settings on the right.


Step 2:

In the settings page, go to Security tab and click on New Role Assignment.


Step 3:

In the new page, add the windows user to the ‘Group or user name’; Assign System Administrator role and hit OK.


Trusted Site Settings

Go to Internet Explorer, Tools -> Internet Options -> Security tab > Click on Trusted Sites. In the new window, enter the URL for Report Manager and close.

Now you can open browser and open Report Manager without any security warning.



Once the permissions are set, close the browser and re-open it without administrative permissions. Going forward, it would work without needing to open browser with elevated permissions.

For more information, please refer to this BoL article.

Hope this helps,

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Interesting one today:

Recently, on one of the lab machines, we had to rebuild SSRS machine on a new VM. After walking through the regular install and other configuration steps, when browser is opened and pointed to the SSRS URL, we get this error.

Error Message:

The report server cannot decrypt the symmetric key that is used to access sensitive
or encrypted data in a report server database. You must either restore a backup key
or delete all encrypted content.

This error message seems cryptic and familiar at the same time. After pacing back and forth for a few minutes near my desk, it dawned on me. This VM with pre-installed SSRS must have some encryption keys set up already, that need recreation or just deletion.


  1. Open Reporting Services Configuration Manager
  2. Connect to the SSRS engine on the VM
  3. Open Encryption Keys tab on the left
  4. Click on ‘Delete’ button to remove the keys (from previous set up)
  5. Now open browser with Administration privileges
    1. Open SSRS URL

Now the error message is resolved.


Note: Since this is a lab machine (and freshly minted VM), these aggressive steps are warranted. But in a production environment, you want to restore the encryption keys with the correct backup keys.

Hope this helps,

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